Troubleshooting

Resolve common deposit issues and contact support if needed

Debit Card

Issue	Likely Cause	Fix
Deposit not showing	Card transaction still pending	Wait a few minutes, then refresh your balance
Deposit declined	Incorrect card details or insufficient funds	Verify card information and available balance
Deposit delayed	Payment processor still completing settlement	Wait a few minutes and check again

Bank Transfer (ACH)

Issue	Likely Cause	Fix
Deposit pending	Transfer is still clearing	Allow 3–4 business days for the deposit to fully clear
Transfer failed	Incorrect bank account details	Re-link your bank account and retry
Duplicate deposit	Bank submitted multiple ACH requests	Contact support with your transfer receipt

Wire Transfer

Issue	Likely Cause	Fix
Wire rejected	Incorrect routing or account number	Double-check wire details before resending
Funds not received	Missing memo or reference code	Contact support with your wire confirmation

Always include your full name and phone number in the memo or message field. Missing details can cause delays.

Compliance Note

All deposits are subject to Know Your Customer (KYC) and Anti-Money-Laundering (AML) checks. These reviews can temporarily delay fund availability until verification is complete.

Still need help? Contact [e-mail] or use the in-app chat if you encounter errors.